FAQs

Any questions? Hopefully you’ll find the answer here (click on the question to see the answer), but if you don’t then please just get in touch!

We prefer to speak to our customers rather than operate an faceless 'click and buy' system! Browse our site, add the yarns you're interested in to your Virtual Stash, and when you're finished click the button to send an enquiry to us. We'll then check to make sure we have your items in stock and reply to you via email or phone - whatever you prefer! We can take payment over the phone by card or we can send you a link to pay via PayPal, whichever method you are most comfortable with.

We use first class post for our items and will work postage out for your individual order. Generally speaking most yarn parcels up to 10x 50g balls cost £3.30, larger amounts will cost £5. Small items such as needles or most books cost £1.20. We only charge what Royal Mail charge us plus materials.

Of course! Just give us a call on 01626 836203, email us a customerservices@spinayarndevon.co.uk, or use the 'Request a Call Back' feature on our homepage and we'll call you back to take your order.

Don't worry! Just get in contact and we'll talk you through it. Our passion is working with our customers to find the best yarn for their project and this is a service we provide in our shop on a regular basis.

Of course - we post internationally on a regular basis. Just let us know when you make your enquiry and we'll let you know what the charge will be. We keep our postage charges as close to cost as possible.

The best way to do this is to click the 'Join Our Mailing List' button on our homepage as this ensures that you are added to our mailing list in a way that is fully GDPR compliant.

To see which workshops have space left in our current programme, please check the Workshops page. If you'd like to be among the first to know about our new workshops, please ensure you are signed up to our mailing list (see FAQ above to find out how to get on our mailing list).

Some of our more popular workshops sell out within days so as soon as you receive your the information please give us a call or request a call-back and we'll take your booking. We take bookings online via Eventbrite.com or we can take your booking over the phone on 01626 836203.

Whether you ordered via email or in the shop, just give us a call or send us an email and we'll look into it for you. It really helps if you let us know what brand you ordered so please have that to hand if possible.

We are open from 10am to 5pm on Mondays to Fridays and 10am to 4pm on Saturdays. We are closed on Bank Holidays and usually between Christmas and New Year but please check the homepage or Facebook Page for details nearer the time.

The main carpark in Bovey Tracey is behind the Methodist Church, on Le Molay-Littry Way. The postcode for the shop is TQ13 9AD. Alternatively free parking can be found in some residential streets if you leave a little extra time!

Yes, we have three friendly monthly knit clubs - our morning groups meet on the first Tuesday morning and third Wednesday morning of each month from 10.30am - 1.00pm, and our evening group meets on the last Wednesday evening of each month from 5.30 - 8.00pm. Dates can vary around Christmas and workshops so please the calendar on our workshop page before planning to join us. Our knit groups cost £2.50 - hot drinks and refreshments are included in that price.

Unfortunately we don't currently have anyone who regularly takes on paid knitting work - due to the labour and materials involved it can become extremely expensive! We usually suggest putting a notice on one of the free town noticeboards (just outside Thomas the Bakers, or the entrance to Mill Marsh Park) if you are looking for someone to take on a project.