Terms & Conditions

Thank you for shopping with Spin a Yarn. We are committed to providing you with the best possible service – please email us at customerservices@spinayarndevon.co.uk with any concerns, or call us on 01626 836203. Please feel free to let us know if we don’t meet your expectations.

Our working days are:

  • Monday to Friday, 10.00 to 17.00
  • Saturday, 10.00 to 16.00

Ordering yarn

Please be aware that batch colours of yarns are not always the same as displayed on-screen. If it is essential for you to match a dye-lot to your existing yarn, please specify this at time of ordering.

Whilst Spin A Yarn will endeavour to take delivery of yarn ordered within a verbally agreed timescale, we are not responsible for delays caused by incidents out of our control, such as manufacturing company changing hands or natural disasters at supplier. In such events we will do our best to keep customers informed.

We strive to keep our prices current on the website; should there be an error, we will inform you and ask that you reconfirm your order before processing. Many of our products come from international sources and are subject to the vagaries of exchange rates. Prices may be updated in the shop before being changed on the website.

Delivery

Delivery is made by Royal Mail first class post, unless you ask for special arrangements. Whilst most orders sent by Royal Mail first class post arrive the next day (or next couple of days), please allow 10 working days for delivery (as per Royal Mail’s standard official time limit for compensation). We cannot be held responsible for any delay caused by Royal Mail, and please take into account traditionally busy times of year, such as the pre-Christmas period, when ordering urgent items.

It is important that if it is essential that your order reaches you the next day, you let us know at the point of ordering so that we can offer a next day signed for service as an alternative.

We are unable to accept responsibility for undelivered goods in the event that the recipient is unable or unavailable to receive them. You will need to follow the instructions left with you by the deliverer to obtain them (for example missed delivery slip). If no instructions have been left, please contact your local post office to make them aware of this.

We accept payment by most major debit and credit cards. We reserve the right to refuse an order if we are advised by our payment provider (currently Global Payments) that the payment offered is potentially fraudulent.

International sales

We are happy to sell overseas! However, should the sale/delivery be to anyone outside the UK, then additional charges levied by the country of receipt (duty, VAT etc.) are for the buyer’s account. VAT included in our prices will be deducted for all non UK transactions before we process payment.

Promotions

From time to time, we have promotions in the shop and on the website. We do not warrant that promotions will be available both in the shop and online at any one time.

We operate a Loyalty Scheme which is available to all customers who spend more that £100 with us. New customers will automatically receive Loyalty privileges when cumulative sales reach £100 (once they have brought in receipts as proof). As a Loyalty Card holder, you have the right to a discount on all future purchases of 10%. You will also receive a newsletter (currently semi-annually) which advises of changes in stock lines and of all our classes. The address list is not made available to any other body – should you suspect any breach of this policy, please email us immediately and we will take appropriate legal action.

Please note that in being a Loyalty Card Holder and making use of our discount scheme, we are assuming your consent to staying on our mailing list. If you ask to be removed from our mailing list, we cannot guarantee to honour your Loyalty Card discount as we may not be able to locate your details at time of purchase.

Returns and replacements – in-store sales

If you wish to return any goods sold, this should be done within six months of purchasing. We will provide a credit note or exchange for goods of the same value – please ensure you bring your till receipt when returning/exchanging yarns. Goods must be returned in unused, resaleable condition in their original packaging, including ballbands/labels. Please note that we are unable to accept any yarn that has been exposed to cigarette/cigar smoke or bears evidence of pet hair or moth activity. Yarn sold as discontinued at time of purchase or from bargain basket is non-returnable.

Due to copyright law we do not accept returns of books or patterns.

Returns and replacements – mail order (orders taken via phone/email)

If you wish to cancel your order and return any goods sold for a full monetary refund, this should be done within seven days of receipt. Please email us at the above address or call 01626 836203.

We will refund your full purchase cost for all returns. However, we will not refund the delivery costs of goods that we have delivered in good faith and which are not faulty in manufacture or have not been damaged on our premises. Goods must be returned in unused, resaleable condition in their original packaging, including ballbands/labels. Please note that we are unable to accept any yarn that has been exposed to cigarette/cigar smoke or bears evidence of pet hair or moth activity. Yarn sold as discontinued at time of purchase or from bargain basket is non-returnable.

Due to copyright law we do not accept returns of books or patterns.

Faulty goods

We will provide a full refund (including the cost or return for mail order items), for all goods that are faulty in manufacture – please keep the ball bands of any faulty goods to help identify the faulty lot at the supplier. This does not cover items which have been damaged by the customer or by regular wear and tear.